Seriously, these guys rock.

I bought some Q Acoustics 1000ST speaker stands from the dicks at Superfi to suit my Q Acoustics 1020i bookshelf speakers. The package arrived by a friendly man from DPD Couriers but was missing screws, spikes and rubbers for one of the stands.

I rang Superfi hours later, to be treated with “NO, you have to email us at because that’s not my responsibility”. So I emailed them. No reply. Two days later, I email again. Still no reply.

I understand that we are all busy at the moment. We’re all excited about the Olympics in 2012 and things need to be done before the Queen visits us all and separates the wheat from the chaff.

I Google and quickly find the contact details for Q Acoustics (which is a product line made by parent Armour Home Electronics) email them with my receipt and explaination. I follow this up with a phone call, a very helpful man answers and does his best to help but suggests I call his colleague as it was her department.

A nice lady answers, and knows everything about the speakers and products. “Ah yes, the 1000ST to suit the bookshelf 1020i’s”. Brilliant, thats 5 points right there. She then takes my number to call back when she’s found some. Another 5 points. At this stage, I’m happy that i’ve gotten this far, thinking she’ll probably call back in a week or two. An HOUR later, calls back and says she’s found a set of screws etc and will send them to me, free of charge (bonus 20 points + 10 points KO bonus).

It’s very rare that you find this customer service in England, so this is why I’m writing about it. Armour Home Electronics should be commended for customer service. I’ll even write a letter back to them with a link to this article expressing my gratitude.

So hopefully by Thursday I will have my surround sound speakers nicely placed and not just lying there on the floor.

Thank you nice lady from Armour Home Electronics. You made my day

Update: The Jiffy bag arrived the next day..